Terms of Sale

General: The terms and conditions contained herein constitute the entire agreement between Visiplex, Inc. (referred to as Visiplex) and its customer. Visiplex will not be bound by any terms of customer’s order to purchase. No form of acceptance except Visiplex’s written acknowledgement sent to customer, or Visiplex’s commencement of performance, shall constitute valid acceptance of the customer’s order. Any such acceptance is expressly conditioned on assent to the terms hereof and the exclusion of all other terms. The customer shall be deemed to have assented to the terms hereof, whether or not previously received, upon accepting delivery of any product shipped by Visiplex. Visiplex shall not be liable for delay or failure in performance whatsoever due to acts of God, shortage of supplies, transportation difficulties, labor disputes, riots, war, fire, explosion, epidemics, or other occurrences beyond Visiplex’s reasonable control or due to unforeseen circumstances. Visiplex makes no claim as to the suitability for purpose of its product, nor does Visiplex make any guarantees with respect to the level of performance of its product utilized in any given application or use by its customer.

FCC License: Each wireless system operator is required by law to file and obtain an FCC license. An FCC license can be obtained directly by the end-user/operator through an authorized agent or by using Visiplex’s service to file for an FCC license through an authorized agent on the end-user’s behalf. It is the end-user’s responsibility to obtain an FCC license for each Visiplex system that includes an RF transmitter. The obtained license is the property of the end-user.

Pricing: Price quotations are valid for 30 days. Quantity price discounts may apply to purchase orders with single or multiple ship dates for up to one year. Quantity discount rates may vary depending on product type. Visiplex may change its pricing at any time without prior notice to customer, but such changes shall not affect any accepted orders. All prices are exclusive of taxes and all handling or other charges, including (without limitation), brokerage fees, tariffs, taxes, and transportation charges.

Order Acceptance: Written purchase orders are required for all purchases. Each purchase order shall constitute a firm offer and shall indicate specific products, quantity, price, shipping instructions, bill-to and ship-to addresses, and any other special instructions. Any contingencies contained on such order are not binding upon Visiplex. All orders are subject to acceptance by Visiplex, who will accept or reject orders according to Visiplex’s then current practices.

Order Changes and Cancellations: Purchase order changes affecting product configuration/options must be authorized by Visiplex in advance and may be subject to additional charges and/or price adjustments. The maximum period a blanket purchase order is valid is twelve (12) months. Blanket purchase orders may be added to within the first thirty (30) days after the order is received. Changes to scheduled ship dates for blanket purchase orders must be made at least two (2) weeks in advance. Order cancellations are subject to cancellation penalties and price adjustments for products already shipped. The purchaser is obligated to accept any product built and held in inventory at Visiplex, and for any components ordered for non-standard products.

Delivery: Upon receipt of purchase order, Visiplex will provide an estimate of lead-time until delivery. While this is not a binding commitment, Visiplex will make every effort to make delivery based on this estimate. Accelerated deliveries may be available with an additional fee. Late delivery does not entitle the customer to cancel the order or to claim damages. Visiplex is not obligated to pay any contractual penalty should it delay in delivering product.

Shipment: All shipments are FOB shipping point. Shipping costs and the risk of loss from FOB point are the responsibility of the customer. Visiplex shall be permitted to make partial shipments of products. Delivery shall be deemed completed upon transfer of possession to the carrier at the FOB point. All claims for shortage of products ordered or for incorrect charges must be presented to Visiplex within ten (10) calendar days after receipt by customer.

Payment: Payment for all products and services shall be in U.S. dollars. Upon credit approval by Visiplex, payment terms shall be net thirty (30) days from the date of invoice. Orders may be subject to payment in advance or cash on delivery. Any delinquent invoice is subject to additional charges not to exceed the maximum permitted by law. First time customers must pay by credit card, check or wire transfer .

Returns: Products being returned for repair or modification must be pre-authorized by contacting Visiplex for a Return Material Authorization (RMA) number. Standard product returns are subject to a 25% and up to 40% re-stocking charge. After 30 days from shipment products are not returnable. Special order or damaged products are not returnable. Products being returned must be packaged properly and within their original package if possible. Refer to the RMA number on shipping documents and on outside of the package(s). Mark each package as “Fragile – Contains Electronic Equipment.” Ship returned items to 1287 Barclay Blvd., Buffalo Grove, IL 60089, USA.

Warranty: Visiplex Standard Warranty

Unless otherwise noted, all equipment is warrantied as to its quality and performance for one year from the date of shipment. The warranty covers all parts, software, and/or labor, however, shipping of the warrantied items to and from Visiplex is the customer’s responsibility. All equipment returns must be approved prior to shipment with a valid Returned Material Authorization (RMA) number from a member of the Visiplex technical service department. No returns are allowed after 30 days from shipment. No returns are allowed for damaged equipment or for special-order items. If equipment is returned in the designated 30-day window, there is a 25% restocking charge (if in new condition) and up to a 50% restocking charge (if in used condition). The customer must make all claims and no claim will be accepted from a third party. Warranties are non-transferable. Visiplex will repair or replace all warrantied products, provided the customer notifies Visiplex of defect within its warranty period and pre-authorizes the return of the product. Visiplex’s liability is limited to the replacement cost of the product. Visiplex is not responsible for any consequential damages.

The warranty is void if:

Safety and Limitation of Liability: Except for the warranties stated herein for the customer, no warranty, condition or representation, express, oral, or statutory, is provided to the customer or any third party, including (without limitation) any warranty, condition or representation (a) of merchantability, fitness for a particular purpose, satisfactory quality, or arising from a course of dealing, usage, or trade practice; or (b) that the products will be free from infringement or violation of any rights, including intellectual property rights, of third parties. This disclaimer and exclusion shall apply even if the express warranty herein fails of its essential purpose. The customer’s sole and exclusive remedies hereunder and the only liability of Visiplex is expressly limited to the terms of this agreement. Visiplex shall not be liable to the customer, or any third party, for any other special, consequential, incidental, exemplary or indirect costs or damages, including without limitation, legal costs, installation and removal costs, production or profit arising from any cause whatsoever, regardless of the form of the action, whether in contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such costs or damages. For the purposes of this provision, “Visiplex” includes Visiplex’s directors, officers, employees, agents, representatives, subcontractors, and suppliers. In no event shall the total collective liability of Visiplex, its employees, officers, agents, and directors exceed the amount paid to Visiplex for products from which such liability arose during the twelve (12) month period preceding the date of the most recent claim.

Export Orders: Customer shall obtain all licenses, permits and approvals required by any government and shall comply with all applicable laws, rules, policies and procedures of the applicable government and other competent authorities. Customer shall indemnify and hold Visiplex harmless for any violation or alleged violation by customer of such laws, rules, policies, or procedures. Customer shall not export or re-export, directly or indirectly, separately or as part of any system, the products or any technical data received from Visiplex, without first obtaining any license required by the applicable government, including (without limitation) the United States government and/or any other applicable competent authority. Customer also certifies that none of the products or technical data supplied by Visiplex will be sold or otherwise transferred to, or made available for use by or for, any entity that is engaged in the design, development, production, or use of nuclear, biological, or chemical weapons or missile technology.

Jurisdiction: The validity, interpretation and performance of this agreement shall be governed by and construed under the applicable laws of the State of Illinois and the United States of America, as if performed wholly within the state and without giving effect to the principles of conflict of laws. The parties specifically disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods. Visiplex and Customer hereby irrevocably and unconditionally submit to the jurisdiction of the courts of the State of Illinois and all courts competent to hear appeal there from.

Copyrights and Trademarks: All material contained on this site are subject to the ownership of Visiplex, Inc. We hereby authorize you to make a single copy of the content herein for your use in learning about, evaluating, or acquiring Visiplex products. You agree that any copy made must include a Visiplex copyright notice. No other permission is granted for you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, or alter or modify the content on this site.

This website contains Visiplex, Inc. trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in the website, including copyrights, trademarks, trade secrets, and patent rights, are reserved. Access to this website does not constitute a right to copy or use any of the intellectual property of Visiplex, Inc.

Disclaimer: All information provided on this website is subject to change. While efforts have been made to make this website helpful and accurate, due to the open nature of this website and the potential for errors in the storage and transmission of digital information, Visiplex does not warrant the accuracy of information obtained from this website.